FAQs
Q1. What is EzyLife?
EzyLife offers innovative, everyday products designed to save time, solve problems, and add comfort to your life.
Q2. How can I place an order?
You can place an order directly through our website by browsing our catalog, adding items to your cart, and proceeding to checkout.
Q3. What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and other secure payment options.
Q4. How long does shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days. Some items may have delayed shipping times. Internationally shipped orders may have varied shipping times.
Q5. What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our refund policy for more details. Some items may not be eligible for returns.
Q6. How can I contact customer service?
You can reach our customer service team through the contact information provided on our website. We're here to help with any inquiries or issues you may have.
Q7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our shipping policy for a list of supported destinations. Some items may not be eligible for international shipping.
Q8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Q9. What are the shipping costs?
Shipping costs vary based on the destination and the weight of the package. You can view the shipping costs at checkout before completing your purchase. Shipping costs may also vary depending on weigh of the parcel and location, it is to be delivered.
Q10. Can I expedite my shipping?
Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method at checkout. Expedited shipping may not be available for some items.
Q11. What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue and ensure you receive a replacement or refund.
Q12. Do you offer free shipping?
We offer free shipping on orders over a certain amount. Please check our website for current promotions and eligibility criteria.
Q13.Is my personal information shared with third parties?
We do not share your personal information with third parties except for those necessary to process your order (e.g., payment processors and shipping companies).